I wanted to follow-up and close out this item by sharing a very positive problem resolution experience with Mr.L.
Within 3 hours after posting an add-on comment to Dale, and another input directly to Customer Service through the Mr.L site tab called, SUPPORT, "Resolve Common Issues." I received a personal reply from Ms. Halliday, Vice President, Mister Landscaper,Inc., expressing a nice apology, indicating that the timer was still under warranty, an action plan for me to receive a replacement item, AND a "Helpful hint, to help the timers last longer, during the cold months, (when you do not water), store your timer inside your house and also remove the batteries."
Within the 30 minutes I received additional notes and instructions from Randy, Tony, Denise and Sam to priority ship me a replacement item, with tracking information...the unit is schedule to be delivered today (FYI Sam is the President of Mister Landscaper, Inc.). Not only am I a happy camper, but very impressed with speed and quality of the Mr.L's team actions to handle this issue...the timer is an excellent and easy to use help for typical homeowners, but product value and pricing for it's useful life is a main consideration...I am hoping the replacement lasts more than a year, if I follow the "Helpful Hint."
Based on my background and many years in the service industry, the Mr.L Team sets a high bar for demonstrating such a great job when taking care of our grumpy customers, and their attention to detail when handling problem resolution actions! Based on the Mr.L's high standard, I suspect they have earned considerable long term customer loyality.
Again, many thanks for all the action provided...WELL DONE.